No, that's not my real last name, but you get the point.

WG: Hello, this is WG. I called about an appointment for my son D. with Dr. LongWaitList, and you said you needed a referral, and I asked my pediatrician to send one, so can I make the appointment now?

Lady with super-thick Spanish accent (LWSTSA): What is the last name?

WG: Tricky. That’s T as in Tom, R, I, C as in cat, K, Y.

LWSTSA: CKYRTI?

WG: No. T as in Tom, R, I, C as in cat, K, Y.

LWSTSA: Oh! Track!

WG: No. T as in Tom, R, I, C as in cat, K, Y.

LWSTSA: You know, I don’t think we got that referral.