Friday, March 28, 2008

Another Open Letter to Aetna Health Insurance

Dear Aetna:

Well, that’s not right. I can’t very well call you “dear,” now can I? Not when I find you utterly reprehensible.

So, let’s try again.

Aetna:

Let me start by saying that I will try to be professional, but that this is an emotional subject for me, so please bear with me if my emotion shows. I’m trying, which is more than I can say for you, Aetna.

You may recall that we’ve spoken in the past about my son. If you don’t recall, I’d like you to think really hard, because all that time you were giving me a hard time about paying for his various therapies, he was COVERED UNDER YOUR HEALTH PLAN.

Which is why my husband and I were amused – and then quickly irritated – by the letter you sent us telling us you could no longer cover his “pre-existing condition.” Aetna, Aetna, Aetna. There are some very specific reasons my husband doesn’t go into business for himself, and one of those reasons is health insurance. We are well aware of the laws governing group health care plans. Nice try, but you totally lose here. And you suck.

My husband called you to tell you this. Not that you suck – he is much nicer than I am. No, he called to point out that YOU COVERED OUR SON for the last 18 months, and that you STILL cover him, so pay up. And you said that there “must have been a mistake” and to just “ignore the letters.”

Aetna, I would LOVE nothing more than to ignore your letters, but you keep sending them, and you keep telling me that you haven’t yet addressed the claim submitted because the member is under review.

Let me make this clear, Aetna, in case I haven’t been already: DO. NOT. FUCK. WITH. MY. SON.

I want to stress that I rarely use such language, and I have NEVER used it on my blog before, but you earned it.

Aetna, do you think we are stupid? You must. But we are not, and we are well aware that this tactic, just like your automatic kickback of EVERY CLAIM WE SUBMIT ON BEHALF OF OUR SON, is simply a way to delay paying us what you owe us. And I hate you for it, and I curse you for it, and I really, really hope that one day you are the recipient of the quality of service you provide.

-WG

6 comments:

Lisa b said...

Hell yeah. Karma is such a bitch.

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lisa said...

Insurance companies suck. Now that I've stated the obvious, I'm so sorry they are being so difficult. We have the same problem with J's therapies. She'll get approved, and then we get a letter after a few sessions asking for all kinds of information as to why she needs therapy. Highly annoying.

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